Privacy Policy

1. Introduction

Prerediten (ABN: 12 345 678 901) ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website prerediten.com or use our Australian tourism services.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Date of birth and nationality (for tour bookings)
• Payment information (processed securely through third-party providers)
• Travel preferences and special requirements
• Emergency contact information
• Dietary restrictions and medical information relevant to tours

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Location data (if you enable location services)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our tourism services
• To process bookings and payments
• To communicate with you about your tours and our services
• To send you our newsletter and marketing communications (with your consent)
• To improve our website and services
• To ensure safety and security during tours
• To comply with legal obligations
• To prevent fraud and protect our business interests

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Email marketing platforms
• Website hosting and analytics services
• Tour partners and local operators
• Transportation providers
• Accommodation providers

4.2 Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the safety of users or the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, provided they agree to protect your information according to this Privacy Policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure data storage systems
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Booking and payment information: 7 years (for tax and legal compliance)
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics data: 26 months
• Customer service records: 3 years

7. Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your information in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing for marketing purposes
• Withdrawal: Withdraw consent for processing (where applicable)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Marketing Communications

With your consent, we may send you marketing communications about our services, special offers, and travel tips. You can:

• Opt-out of marketing emails by clicking the unsubscribe link in any email
• Update your communication preferences by contacting us
• Withdraw consent for marketing communications at any time

Even if you opt out of marketing communications, we may still send you important service-related messages regarding your bookings or account.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data, including:

• Adequacy decisions by the Australian government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For children aged 13-17, we require parental consent before collecting and processing their personal information for our tourism services.

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for material changes (where appropriate)

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Complaints and Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

If you are not satisfied with our response to your privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

14. Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We are committed to handling your personal information in accordance with these principles and applicable Australian privacy laws.